Shipping Policy
Effective Date: September 10, 2026
Kollimalai Honey is operated by ARR Shopping, Namakkal, Tamil Nadu, India.
1. Order Processing
Orders are normally processed after successful payment confirmation or order confirmation.
Orders may require reasonable processing time before being handed over to the delivery partner.
During weekends, public holidays, promotional periods or periods of high order volume, processing may take additional time.
2. Delivery
Orders are shipped through available courier or logistics partners.
Estimated delivery time may vary depending on the delivery location, courier service, weather conditions, public holidays and other circumstances.
Once the order has been handed over to the courier partner, delivery timing is subject to the courier’s network and operational conditions.
3. Delivery Address
Customers are responsible for providing a complete and accurate delivery address and valid contact number.
If an order cannot be delivered because of an incorrect or incomplete address, unavailable recipient or repeated delivery attempts, additional delivery charges or other consequences may apply where applicable.
4. Shipment Tracking
Where tracking information is available, customers may receive a tracking number or delivery update through the contact details provided during checkout.
5. Damaged Package
If the package appears seriously damaged, leaking or tampered with at the time of delivery, customers should contact us as soon as possible with photographs or video evidence of the package and product.
Please contact:
Customer Support: +91 63798 68447
Cancellation, Return & Refund Policy
1. Order Cancellation
A cancellation request may be accepted if the order has not yet been processed or handed over to the courier partner.
Once an order has been dispatched, cancellation may not be possible.
To request cancellation, contact us as soon as possible at:
+91 63798 68447
2. Food Product Returns
Because honey is a food product, returns are generally not accepted after delivery for reasons such as change of mind, taste preference or personal preference.
However, this does not affect applicable consumer rights where the product is defective, damaged, incorrect, deficient, spurious or otherwise not as advertised.
3. Damaged or Incorrect Product
If you receive:
- A damaged product
- A leaking product
- An incorrect product
- A product with a serious packaging issue
- A product that is defective or otherwise not as described
please contact us as soon as possible after delivery.
We may request photographs, videos, order details and other information necessary to verify the issue.
After verification, we may provide an appropriate resolution such as replacement or refund, subject to the circumstances and applicable law.
4. Refunds
Where a refund is approved, the eligible refund amount will normally be processed through the original payment method or another appropriate method.
The time taken for the amount to appear in the customer’s account may depend on the payment gateway, bank or financial institution.
5. Refund for Cancelled Prepaid Orders
If an eligible prepaid order is successfully cancelled before dispatch, the applicable refund will be initiated after cancellation confirmation.
6. Non-Delivery
If an order is returned to us because of an incorrect address, customer unavailability or repeated unsuccessful delivery attempts, please contact customer support.
Any refund or re-shipment will be considered based on the circumstances of the order.
7. Proof and Verification
For damaged, incorrect or defective product claims, we may require:
- Order number
- Customer name and phone number
- Photographs of the package
- Photographs of the product
- Unboxing video, where available
- Description of the issue
This information helps us verify the claim and provide an appropriate resolution.
8. Consumer Rights
Nothing in this policy is intended to remove or restrict any consumer rights available under applicable Indian law.
E-commerce rules require clear information regarding returns, refunds, exchanges, delivery and shipment, and provide protections in cases such as defective, deficient, spurious or incorrectly described goods.
9. Contact Us
Brand: Kollimalai Honey
Company: ARR Shopping
Location: Namakkal, Tamil Nadu, India
Customer Support: +91 63798 68447
For cancellation, return, refund or shipping-related questions, please contact us through the above number.